theNETSO.com aspires to always provide outstanding quality Goods that are free from damage or imperfections. On occasion however, goods may need to be returned. Returns are governed by the following Terms and Conditions.
theNETSO.com operates a 14 day returns policy including bank holidays and weekends, starting from the date your package was received. Returns are valid as long as you return your item/s back to us in unworn & unused condition with all original packaging. We will process your refund or exchange within 14 working days after receipt of your return.
All items must have the original theNETSO.com and designer garment tags still firmly attached, so please take care when trying the goods on at home. If the tag is removed, no refund can be issued. Returns that do not meet our policy will not be accepted and sent back to the customer or a credit note will be issued.
If you return something outside of the 14 day returns period, we reserve the right to issue a credit note or resend the goods ordered back to the original delivery address.
It is your responsibility to make sure you send the return using a carrier service which is recordable or trackable. We cannot refund any lost, missing or damaged parcels. It will be your responsibility to claim.
Please note we are unable to refund any postage or carriage charges for returns.
We are unable to refund swimwear, intimates & earrings for hygiene reasons.
All refunds will be issued back to the original method of payment. If your item is faulty, please notify us immediately at email@example.com. We’ll try our best to repair or replace it, but if we can’t, you will be issued with a full refund.
If you would like to exchange your Goods, please state this clearly on your returns form. Please note, exchanges must be requested within 5 working days of receipt of the Goods. If you are exchanging goods, please note the 14 days money back period still applies from the date of receiving the Goods. Exchanges are subject to availability.
If your item is faulty, please notify us immediately at firstname.lastname@example.org within 5 days of delivery. We will try our best to repair or replace it, but if we can’t, you will be issued with a full refund. THE NETSO is responsible for paying refunding the shipment costs if the Goods are deemed faulty. Goods must be returned in their original condition with all packaging and documentation. The original THE NETSO and designer garment tags must still be firmly attached Upon receipt of the returned Goods, the price of the Goods, as paid by you, will be refunded to you through the original payment method used by you when purchasing the Goods.
If you have received Goods which do not match those that you have ordered, unless accompanied by an explanatory note detailing the changes, stating reasons for the changes and setting out your options, you should contact us within 5 days from delivery to arrange the return and replacement. You will be given the option to have the Goods replaced with those ordered (if available) or to be refunded through the payment method used by you when purchasing the Goods. Refunds and replacements will be issued upon our receipt of the returned Goods.
Final-sale and Outlet merchandise cannot be exchanged or returned at any time.